V12 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how v12 collects, uses, and protects your personal information when you use our platform.
Information We Collect
V12 collects various types of information to ensure your betting experience is smooth and secure. This includes:
- Account Information: Your name, email address, phone number, and login credentials provided during registration.
- Device & Browser Information: Technical data including device type, operating system, browser, and IP address for security and fraud detection purposes.
- Payment Information: Transaction processing data related to deposits and withdrawals in Malaysian Ringgit (MYR) using local payment methods.
- Cookies & Tracking Technologies: To identify user sessions, personalise your experience, and analyse platform usage.
- Usage Data: Information relating to your betting activity, game history, and interactions with platform features.
We ensure all information is collected transparently and solely to improve the quality of our services for v12 users.
How We Use Your Information
Personal information collected by v12 is used for several key purposes, including:
- Managing and administering user accounts, including identity verification and account security.
- Processing transactions accurately and securely, including deposits and withdrawals in MYR.
- Delivering services tailored to user needs and preferences.
- Analysing platform usage to improve functionality and the overall user experience over time.
- Complying with legal and regulatory requirements, such as suspicious transaction monitoring or anti-fraud measures.
- Sending account-related information, promotions, policy updates, and other important notifications.
V12 will not use your personal information for marketing purposes without your explicit consent.
Cookies & Tracking Technologies
V12 uses cookies and other tracking technologies to:
- Identifying registered users and streamlining subsequent login sessions.
- Personalising platform content, language, and features based on user behaviour.
- Analysing platform usage on an aggregate basis to improve our services.
You can review your cookie settings through your browser and manage tracking permissions. Please note, however, that some features of the v12 platform may be affected if cookies are disabled.
Data Storage & Security
All personal information collected is stored on secure servers with multiple layers of protection. v12 employs the latest data encryption technology to safeguard user data against unauthorised access, interference, or breaches.
Access to this data is restricted to authorised and trained personnel only. v12 also conducts regular audits to ensure compliance with the highest security standards.
We do not store payment details such as credit card numbers; all payment transactions are handled by authorised and licensed third-party payment providers.
Sharing Information with Third Parties
V12 does not sell or rent users' personal information to third parties. Information is only shared with:
- Payment service providers to process deposit and withdrawal transactions.
- Relevant authorities where required to comply with laws or legal requests.
- Technical support and security service providers, provided they comply with strict privacy policies and use data solely for platform maintenance purposes.
We are committed to ensuring your data is protected and used responsibly in accordance with applicable data protection laws in Malaysia.
User Rights Over Personal Data
Users have the right to:
- Access: Requesting a copy of the personal data we hold about you.
- Correction: Requesting a correction if the data is inaccurate or incomplete.
- Erasure: Request the deletion of certain data, subject to legal requirements and platform operational needs.
- Objection & Restriction: Controlling how your data is used for marketing or tracking purposes.
To exercise any of these rights, please reach out to our support team at [email protected]. We will respond and take appropriate action within a reasonable timeframe in accordance with Malaysian law.
Changes to the Privacy Policy
V12 reserves the right to update this Privacy Policy at any time without prior notice. Any changes take effect upon being published on this page. We encourage users to check back regularly to stay informed on how your data is protected.
Data Security & How to Contact Us
V12 uses the latest security technologies to protect your personal information from loss, misuse, alteration, and unauthorised access. We conduct regular security audits and risk assessments to uphold the highest standards.
If you have any questions about this Privacy Policy or wish to submit a complaint, you may reach our support team at the following email address: